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How to reduce no-shows at your restaurant

4 Tips to Reduce Restaurant No-Shows

As hospitality businesses across the UK continue in their reopening efforts amidst heightened hygiene and changes to operations to support COVID measures, the problem of no-shows to bookings can cause problems. As many businesses are running their operation at a reduced capacity, every cover counts. Our new free learning activity has been produced in collaboration with sector experts to help hospitality operators implement actions to reduce the number of no-shows.

Supporting the Sector: What Challenges Did Lockdown bring?

We have been humbled and proud to be part of the hospitality sector during these challenging few months of lockdown. The road ahead isn’t fully clear, venues are operating at a lower capacity than normal or may not have reopened at all, operations have changed, the public may be feeling nervous about returning to normal.

Here at CPL Learning, we knew we needed to play our part in supporting the sector. Here, we’ll look at some of the challenges, the solutions and what we’ve learnt for the future and how learning and development will look as we enter the new normal.

Hospitality Professionals Rate Learning During Lockdown

Training specialists CPL Learning have joined forces with insight and data consultancy CGA to provide a unique perspective on the impact of lockdown on front line hospitality team members with our most recent survey. Over 500 hospitality professionals from the across the sector where surveyed revealing how team members feel about reopening, the extent to which team members have been supported through lockdown and their thoughts on their future within the sector. We’ve broken down the data to show you what impact learning and development has had on your teams, and how investment in personal and professional development helps to build a strong and supportive team for your business.

Boost Your Knowledge of Gin with New Course from CPL Learning

Boost Your Gin Knowledge with New Course from CPL Learning

Last year sales of gin rocketed in value by 56%, with on-trade gin sales reaching £1.4bn in the year to mid-May 2019. Many operators are now starting to plan for re opening, and this means that now may be the perfect time to upskill your team and gain expert level knowledge in one of the nation’s favourite drinks. CPL Learning have launched a new course Gin and The Perfect Serve.

Punch Publicans Upskill During Furlough with CPL Learning

Punch pubs were determined to support their publicans during the lockdown period by providing access to learning resources. The government has advised that furloughed teams can undertake training while furloughed and providing personal development resources to teams, you can help support them in maintaining their skill sets and well-being while at home.

Cellar to Glass: Cellar and Bar Online Course Launched

Today, CPL Learning launch an exciting new online learning programme – Cellar to Glass. Developed using the expertise of Beer Sommelier Annabel Smith, the Cellar to Glass e-learning course provides a comprehensive guide to implementing best practices in the cellar, behind the bar and ensuring that premises are in pristine condition.

Future Thinking: Why the Customer Experience Matters

As we prepare to extend the lockdown period, some of us are starting to think ahead. What happens when we start to return to normality? How will we rebuild our businesses when the time comes? Find out how exceptional customer service will be more crucial than ever.

UKH Pathway e-learning platform for hospitality workers launched

New e-Learning Platform for Hospitality Workers Launched

This week, UKHospitality and CPL Learning launch a new online training platform for hospitality team members. UKH Pathway is free to use while hospitality businesses remain closed due to the COVID-19 crisis and provides access to learning, well-being and personal development resources for furloughed team members.

Furloughed Employees Can Continue Personal Development

The government’s Coronavirus Job Retention Scheme has been a valuable lifeline to many businesses. And during this time, you may be wondering what your teams could be doing at home to support their own personal development and keep them engaged while not working.

Planning Delivery and Takeaway Free Course Launched

Over the last few weeks, the hospitality industry has increasingly faced some of its toughest challenges. We at CPL Learning wanted to offer support where we could to the industry we’ve been working so closely with for so long.

Blog

Latest news from the hospitality industry, digital learning arena and what's new at CPL Learning

4 Tips to Reduce Restaurant No-Shows

Supporting the Sector: What Challenges Did Lockdown bring?

Hospitality Professionals Rate Learning During Lockdown

Boost Your Gin Knowledge with New Course from CPL Learning

Punch Publicans Upskill During Furlough with CPL Learning

Cellar to Glass: Cellar and Bar Online Course Launched

Future Thinking: Why the Customer Experience Matters

New e-Learning Platform for Hospitality Workers Launched

Furloughed Employees Can Continue Personal Development

Planning Delivery and Takeaway Free Course Launched

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