Blog

Latest news from the hospitality industry, digital learning arena and what's new at CPL Learning

Text: Supporting the Sector

Supporting the Sector: What Challenges Did Lockdown bring?

We have been humbled and proud to be part of the hospitality sector during these challenging few months of lockdown. The road ahead isn’t fully clear, venues are operating at a lower capacity than normal or may not have reopened at all, operations have changed, the public may be feeling nervous about returning to normal.

Here at CPL Learning, we knew we needed to play our part in supporting the sector. Here, we’ll look at some of the challenges, the solutions and what we’ve learnt for the future and how learning and development will look as we enter the new normal.

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4 things your teams need to know when reopening

4 Things Your Teams Need to Know When Reopening

When hospitality businesses begin to reopen, the landscape will be different and building confidence in your teams and customers will be vital to running a successful operation. But how do you build this confidence? You can start by delivering training to your teams that allow them to be confident in how to deliver service in a new world. We’ve developed a new learning programme that will deliver the training your teams need, in one place and accessible whenever and wherever it’s needed.

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Are you ready to serve? Prepare for reopening with CPL Learning

Are You Ready to Serve? Prepare for Reopening with CPL Learning

At the start of 2020, no one could have imagined how different things would be just a few short months down the line for ourselves, our businesses, and our teams. And as we start to turn our thoughts to the easing of lockdown and preparing for reopening, we want to continue to offer support to the hospitality industry. Find out everything you need to know about our brand new Ready to Serve learning programme as the first Team Member course modules are released today.

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#FAIR4Hospitality: UKH launches campaign to support reopening of sector

UKH Calls on Government to be #FAIR4Hospitality

The COVID-19 pandemic has had a devastating impact on the hospitality sector, with a 21% decline in trade in the first quarter of 2020 as the industry moved into lockdown – 10% worse than the whole economy. Now there has been a near wipe-out of trade with around a third of businesses reporting that they will never reopen some sites. #FAIR4Hospitality outlines the key areas that the government can focus on to support the sector in reopening.

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Cellar to Glass: Cellar and Bar Online Course Launched

Cellar to Glass: Cellar and Bar Online Course Launched

Today, CPL Learning launch an exciting new online learning programme – Cellar to Glass. Developed using the expertise of Beer Sommelier Annabel Smith, the Cellar to Glass e-learning course provides a comprehensive guide to implementing best practices in the cellar, behind the bar and ensuring that premises are in pristine condition.

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Future Thinking: Why the Customer Experience Matters

Future Thinking: Why the Customer Experience Matters

As we prepare to extend the lockdown period, some of us are starting to think ahead. What happens when we start to return to normality? How will we rebuild our businesses when the time comes? Find out how exceptional customer service will be more crucial than ever.

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free online courses for hospitality

Free e-Learning Courses to Support Teams in Hospitality Sector

Following the launch of the free Coronavirus – Taking Proactive Action online course last week, CPL Learning has decided to offer free access to their Mental Health Support Champion and Personal Resilience e-learning courses. CPL Learning has decided to make the change to support team members in the hospitality sector deal with the challenges they are currently facing.

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CPL Learning Launches Free COVID-19 e-learning Course

CPL Learning have launched a new online course to help guide businesses during the outbreak of coronavirus. The free course has been produced in collaboration with David Edwards, SpeakEzi, a member of the Chartered Institute of Environmental Health who has a wealth of experience in food safety, integrity and protection in senior, board and consultant capacities.

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