Hospitality & Retail Blog

First Aid Training During COVID – What you need to know

As a business operator, it’s important to fulfil your obligations to your teams in providing adequate and appropriate first aid equipment, facilities and personnel. And this means there should always be a trained first aider on-site at all times. However, like many things this year, you may have experienced some disruption to your planned first aid training. It’s important you know how this impacts you and your first aider’s status and what your responsibilities are. In this article, we’ve compiled everything you need to know about first aid training during the pandemic.

What to Expect from Our Biggest App Update Yet

With so many of us turning to mobile over desktop we know we need to continue to deliver the best possible learning experience and that means continuously developing our mobile technology. Here’s what you can expect with our biggest and most exciting app update yet.

Get Ready for Rum – The Next Big Thing

With rum set to be the next big thing in the drinks market, make sure you and your team get ahead of the curve with our new online course. After the explosion in gin popularity over the last couple of years, everyone is wondering what the next big thing in drinks is set to be. Recent research from CGA report that prior to lockdown the rum market was in 3% growth, being driven predominantly by growth in the golden and spiced rum categories. There has also been a growth in the number of rum brands entering the market, suggesting that rum could well be the next spirit category to follow gin in growth.

How to reduce no-shows at your restaurant

4 Tips to Reduce Restaurant No-Shows

As hospitality businesses across the UK continue in their reopening efforts amidst heightened hygiene and changes to operations to support COVID measures, the problem of no-shows to bookings can cause problems. As many businesses are running their operation at a reduced capacity, every cover counts. Our new free learning activity has been produced in collaboration with sector experts to help hospitality operators implement actions to reduce the number of no-shows.

Supporting the Sector: What Challenges Did Lockdown bring?

We have been humbled and proud to be part of the hospitality sector during these challenging few months of lockdown. The road ahead isn’t fully clear, venues are operating at a lower capacity than normal or may not have reopened at all, operations have changed, the public may be feeling nervous about returning to normal.

Here at CPL Learning, we knew we needed to play our part in supporting the sector. Here, we’ll look at some of the challenges, the solutions and what we’ve learnt for the future and how learning and development will look as we enter the new normal.

Hospitality Professionals Rate Learning During Lockdown

Training specialists CPL Learning have joined forces with insight and data consultancy CGA to provide a unique perspective on the impact of lockdown on front line hospitality team members with our most recent survey. Over 500 hospitality professionals from the across the sector where surveyed revealing how team members feel about reopening, the extent to which team members have been supported through lockdown and their thoughts on their future within the sector. We’ve broken down the data to show you what impact learning and development has had on your teams, and how investment in personal and professional development helps to build a strong and supportive team for your business.

Publicans – Have Your Say by Taking Our Survey

Are you a publican running a leased, tenanted, or freehold venue? This week, we have launched a new survey in conjunction with data insight consultancy CGA aimed ay understanding the thoughts, opinions and challenges tenants, lessees, and free trade operators have experienced during this non-trading period. Find out how you can help support the sector by taking part in our survey today.

Team Survey Results – How do your teams feel about reopening?

Hospitality Professionals Survey – How Do Your Teams Feel About Reopening?

CGA, the insight and data consultancy for pub, bar, and restaurant operators and training specialist CPL Learning have provided a unique perspective on the re-opening of the hospitality sector, from those on the front line. The research is a first-of-its-kind study with over 500 professionals from across the hospitality sector revealing the extent to which employees have been supported through lockdown and their thoughts ahead of returning to the industry. Find out how your teams feel about reopening on the blog.

4 Things Your Teams Need to Know When Reopening

When hospitality businesses begin to reopen, the landscape will be different and building confidence in your teams and customers will be vital to running a successful operation. But how do you build this confidence? You can start by delivering training to your teams that allow them to be confident in how to deliver service in a new world. We’ve developed a new learning programme that will deliver the training your teams need, in one place and accessible whenever and wherever it’s needed.

Are You Ready to Serve? Prepare for Reopening with CPL Learning

At the start of 2020, no one could have imagined how different things would be just a few short months down the line for ourselves, our businesses, and our teams. And as we start to turn our thoughts to the easing of lockdown and preparing for reopening, we want to continue to offer support to the hospitality industry. Find out everything you need to know about our brand new Ready to Serve learning programme as the first Team Member course modules are released today.

Blog

Latest news from the hospitality industry, digital learning arena and what's new at CPL Learning

First Aid Training During COVID – What you need to know

What to Expect from Our Biggest App Update Yet

Get Ready for Rum – The Next Big Thing

4 Tips to Reduce Restaurant No-Shows

Supporting the Sector: What Challenges Did Lockdown bring?

Hospitality Professionals Rate Learning During Lockdown

Publicans – Have Your Say by Taking Our Survey

Hospitality Professionals Survey – How Do Your Teams Feel About Reopening?

4 Things Your Teams Need to Know When Reopening

Are You Ready to Serve? Prepare for Reopening with CPL Learning

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