Ready to Serve Programme - Team Member
50% of the proceeds of this course go directly to Hospitality Action.
The Team Member Ready to Serve learning programme was developed to support operators and their teams in the implementation of a safe and effective return to work, adhering to the COVID secure principles laid out by the Government.
To date, the course has been allocated over 30,000 times and provides a comprehensive training programme that covers key compliance procedures and measures to ensure your teams are COVID secure upon completion.
The programme also delivers several modules in the delivery of hospitality post-lockdown, managing conflict and foundation skills in product service. In addition, the course programme delivers a refresh of several core compliance subjects, such as food safety, fire safety and allergens, ensuring those team members who are returning to work after a period of furlough are up to date on all mandatory training.
The course programme is recommended for team members who have not yet returned to work after furlough or venues that have not yet had the opportunity to reopen. This course programme would also benefit any new team members in their induction to support COVID secure knowledge and understanding and to provide a foundation in mandatory compliance training ahead of completing more advanced compliance training in the future.
The guidance in this programme is in line with current UK guidelines for operators, and where different guidelines for Scotland or Wales apply, we have included extra downloadable resources that outline these.
Your team will be awarded certificates of completion that demonstrates their level of compliance and will help build confidence in your customers.
The CPL Learning Ready to Serve programme is supported by hospitality trade bodies UKHospitality, BII, and Institute of Hospitality.
Modules covered will include...
Team Members – Compliance for Reopening
- COVID Secure Team Members – this module is mandatory
- Guest Excellence
- Age Verification
- Allergens (Front of house and back of house modules)
- Planning Delivery and Takeaway
- Food Safety
- Fire Safety
- Cellar Premises
- Maintenance and Hygiene
Hospitality in a Sterile World
- Creating Hospitality in a Sterile World
- Hospitality and Service
- How to Deal with Guests Who Break the Rules
Spirit Service – Foundation Skills
- Preparing Garnishes for Spirit Based Drinks
- Setting Your Spirit Station
- Glassware for Spirits – Top Tips
- Pouring and Building Spirit Based Drinks
Please scroll down for an in depth look at the current modules.
A look at the modules in more detail...
This mandatory programme module aims to support the safe return to your premises to safeguard your teams and guests.
Aim of module:
This module will look at the pre-shift, during shift and post-shift actions your teams must follow to keep team members and guests safe. To reduce the impact of COVID-19 outbreak conditions on businesses, team members, guests, and the public, it is important for all team members to stay abreast of government guidance information and consider how to incorporate those recommendations and resources into the workplace.
You will be able to demonstrate:
- New practices that have been implemented due to COVID-19
- Considerations for coming to work and leaving work
- Cleaning practices before the shift, during the shift and post-shift
- How to perform guest excellence and guest safety
Valid: Up to 1 year after purchase.
Assessment: the COVID secure module has a 10 question end test which you must achieve a 100% pass rate
Endorsement: Institute of hospitality and BII
Now Available: FREE
Reopening following lockdown – Manager - Ready to Serve
This free short course will allow those in a management or supervisory role to understand the actions and responsibilities they have in preparing their site and teams are ready to serve customers once again.
Want to find out more? Get in touch
If you’d like to find out more and how we can help you and your team be ready to serve get in touch today.