Table Service and Hosting Collection
£7.50+VAT
Discounts available for multiple course purchases. Get in touch to find out more.
Table Service and Hosting is a collection of learning activities that cover all aspects of delivering service and sales effectively to your guests.
With new ways of working in line with government guidelines, your teams need to adapt to be able to offer the best experience possible to your guests. And with table service being the new normal, this is the perfect solution to training your teams through engaging modules that can be completed online and at your team member’s pace.
Suitable for all levels of team members delivering hospitality service in a food and drink environment our Table Service collection is the perfect training package.
Modules covered will include...
Table Service Made Easy which outlines the key stages of table service. From greeting your guests to delivering sales and service throughout their visit and the farewell – so you can be sure your guests leave happy. The course helps your teams understand how to deliver service and develop sales opportunities while also complying with essential government requirements – such as requesting track and trace information.
Table Service – Top Tips on Communicating with Guests With help from our friends at Hop Training, this course aims to improve communication both with colleagues and guests. In this engaging video led course, we take learners through some tips and ideas to take your table service offering to the next level.
Creating Selling Opportunities Delivering table service provides several opportunities to upsell to your guests and create additional sales. This course will help your team members identify these opportunities whilst also delivering service and hospitality. Done correctly, upselling doesn’t need to hinder your guest’s experience and can actually enhance it by identifying their needs. With restrictions to service hours and possibly the number of guests you can serve, every sales opportunity matters, and this course will help your teams go about it in the best way.
Upcoming activities to be added soon:
- Hosting and Capacity Management
- The Difference Between Service and Hospitality
- Operational Best Practice Guide on Table Service and Selling
- Operational Best Practice Guide on Hosting and Capacity Management
A look at the modules in more detail...
Overview
Whether your premises has always provided table service or it is a new addition to your service model, successful table service will comprise of four key elements; the introduction, the service delivery, upselling, and a genuine farewell.
Aim of course:
This online learning activity helps your teams understand how to deliver service and develop sales opportunities while also complying with essential government requirements – such as requesting track and trace information. Using engaging video content and with a short quiz to compound learning, this course is perfect for all levels of service delivery.
You will be able to:
- Outline the key elements of table service delivery
- Be able to confidently carry out table service in your premises
Who should take this course?
This course is suitable for all team members and will benefit your front of house team members particularly
Overview
Successful table service is dependent on the practical skills needed to deliver table service and hospitality, the way you make a guest feel. The COVID-19 pandemic can make it more challenging to build a genuine connection with your guests. Having the skills to communicate effectively with your guests despite these challenges, will give you the greatest chance of delivering a positive experience and ensuring a return visit.
Aim of course:
With help from our friends at Hop Training, this course aims to improve communication both with colleagues and guests. In this engaging video led course, we take learners through some tips and ideas to take your table service offering to the next level.
You will be able to:
- Communicate effectively with guests whilst delivering table service
Who should take this course?
This course is suitable for all front of house team members.
Overview
Delivering table service provides several opportunities to upsell to your guests and create additional sales. This course will help your team members identify these opportunities whilst also delivering service and hospitality. Done correctly, upselling doesn’t need to hinder your guest’s experience and can actually enhance it by identifying their needs. With restrictions to service hours and possibly the number of guests you can serve, every sales opportunity matters, and this course will help your teams go about it in the best way.
Aim of course:
We have developed this course, in conjunction with Hop Training, to help your teams identify upselling opportunities and help enhance your guest’s experience. This course helps learners use their own experiences and product knowledge to build a genuine connection with your guests and in turn increase spend.
You will be able to demonstrate:
- Identify suitable times to create selling opportunities with your guests
- Know how to use your product knowledge to improve the guest experience
Who should take this course?
This course is suitable for front of house team members.
Coming Soon – when ready this module will automatically be added to your account.
Coming Soon – when ready this module will automatically be added to your account.
Coming Soon – when ready this module will automatically be added to your account.
Coming Soon – when ready this module will automatically be added to your account.
Valid: Up to 1 year after purchase.
Assessment: At the end of each course, there is a short quiz containing 5 questions. You must answer 80% of the questions correctly to pass.
Endorsement: Institute of hospitality
