M.I.R.A.C.L.E. will empower your operations team with the Mindset, knowledge, and skills to Grow Sales, increase Efficiency, Profitability, and raise Brand Awareness.

It will also increase loyalty and Repeat visits by building long term Relationships.

M.I.R.A.C.L.E has been developed in partnership with hospitality sales and marketing experts Bums on Seats, using proven sales process and techniques in their highly successful M.I.R.A.C.L.E workshop endorsed by the Institute of Hospitality.

This entry-level online course has been designed to upskill all hospitality workers and is suitable for everyone from Front of House teams to Management, Reservationists and Hosts.

This sales and business development online workshop gives all Hospitality roles and levels the opportunity to experience industry leading Sales training at an affordable price with flexible access.

M.I.R.A.C.L.E. shows how generational differences, human psychology and consumer behaviour demonstrates the right approach to take when building rapport and relationships with customers, and why this is so vital for business resilience.

The online course takes just 1.5 hours to complete as a modular animated format.

It has been developed specifically to help operators save time, become more efficient, as well as cost effective, and to drive ROI through organic growth.

You will be able to...

  • Increase your venue’s revenue
  • Build confidence in your team to build customer relationships
  • Increase the customer’s spend per head
  • Increase conversions
  • Drive repeat business
  • Increase positive reviews
  • Increase pre-booked sales

Valid:  Up to 1 year after purchase.

Duration: 60 – 90 minutes 

Assessment: There are 5 end assessment questions at the end of the activity. The user will need to successfully answer 80% of these to pass and receive a certificate

Endorsement(s): Institute of Hospitality