Team development Personal development

Leading Great Shifts Online Course

This course aims to provide knowledge and understanding about customer service to enable hospitality businesses to develop guest excellence and improve guest satisfaction, profit and reputation.

This course equips current and aspiring hospitality shift leaders with the knowledge and skills necessary to manage shifts efficiently.

Leading Great Shifts Online Course

£10

Endorsed by Institute of Hospitality
CPD Certified
Online course
Validated by Subject Matter Experts
Delivered by subject experts
Designed with you in mind

Learning outcomes of Leading Great Shifts Online Course Training

Explain the importance of effective shift leadership and the value it can create to the guest, the team and the success of the shift, including revenue
Apply the shift leadership model – preparing the shift, engaging the team and communicating effectively
Establish effective communication, pre, during and post shift
Define key shift success criteria and choose appropriate measures to measure shift success
Recognise and review performance to improve shift success each time
Learn the 7 steps of shift leadership, before, during and after the shift and how to implement each step

Leading Great Shifts Online Course Details

This shift leader course provides you with all the information you need to help you pass an end-of-learning assessment, which will demonstrate your knowledge of how to effectively run a shift at work and lead your team
The course covers a series of important topics such as the importance of effective shift leadership and the value it can create to the guest, the team and the success of the shift, including revenue
Our Leading Great Shifts online course gives you everything you need to feel confident in running a shift from start to finish
Perfect for team members of all levels, an in particular, team members who lead shifts as part of their role (managers, supervisors, chefs) as well as team members looking to progress and increase their knowledge

Assessment

How long will it take? 60 minutes.

What type of assessment is it? When you finish the course, you’ll complete an end-of-learning online assessment consisting of 10 questions. 70% of the questions will need to be answered correctly in order to pass.

What will I receive? Once you’ve passed the assessment included in the course, your digital certificate will be available on the platform.

How long is it valid for? Up to 1 year after purchase.

Who's the course suitable for?

Suitable for all levels of team members. It would benefit any team members who lead shifts as part of their role (managers, supervisors, chefs). This learning activity is also suitable for team members looking to progress and increase their knowledge.

Endorsements

Endorsed by the Institute of Hospitality
CPD Certified

Why choose CPL Learning?

We’re known for our first-rate service in helping people quickly gain the knowledge they need, all for an affordable price.

Life a little busy? We get it, and that’s why our elearning courses are all accessible 24/7, 365 days a year, meaning you can learn at your own pace, when you have the time. Our courses are all available on desktop and mobile too – so you can even learn on the go. And with accessibility tools like in-situ language translation and open subtitles, our courses are designed with you in mind.

We’re with you right from the start of your learning journey, providing you with all the information you need in an easily digestible format. Our content is regularly reviewed by experts to make sure it's always relevant and accurate. Plus, additional resources are provided in fully accessible PDF formats.

Get in touch today to start your journey!

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FAQs

What are the 7 leadership qualities of great leaders?

Great leaders develop their skills through a combination of self-awareness, collaboration, passion, open-mindedness, adaptability, empowerment, and innovation. Our shift leader course will help you cultivate these traits in yourself and those around you.

How to be an effective shift lead?

To be an effective shift leader you must be able to work effectively with your whole team. You also need good organization and time management skills.

How to be a good shift manager?

Shift managers play a vital role in ensuring excellent customer experience. To be a good shift manager you need to have strong customer service skills to handle customer complaints and issues professionally and efficiently. These include empathy, patience, and the ability to resolve conflicts.