Services & Sales

Guest Recovery Online Course

This collection of learning activities covers all aspects of delivering service and sales effectively to your guests. Contains five courses covering the different elements of table service.

This series of instructional units addresses every component of effective customer service and sales. It comprises five separate courses, each exploring a unique facet of table service techniques.

Guest Recovery Online Course

£10

Endorsed by Institute of Hospitality
CPD Certified
Online course
Validated by Subject Matter Experts
Delivered by subject experts
Designed with you in mind

Learning outcomes of Guest Recovery Online Course Training

Explain the cost of poor complaint handling
Understand and describe how complaints can benefit us
Demonstrate how to resolve complaints efficiently
Identify common reasons for complaints
Identify the best outcome when dealing with Guest Recovery
Discover scenarios that you could be faced with and the best course of action to take

Guest Recovery Online Course Details

This guest recovery course provides you with all the information you need to help you pass an end-of-learning assessment, which will demonstrate your knowledge of how to handle complaints and guest recovery
This complaint handling course covers a series of important topics such as understanding and describing how complaints can benefit us as well as the best outcome when dealing with Guest Recovery
Our online guest recovery training course gives you everything you need to feel confident in dealing with customer complaints
Perfect for team members of all levels who work front of house, back of house or management staff who work in a hospitality setting

Assessment

How long will it take? 20 minutes.

What type of assessment is it? There is no formal assessment for this course. There are quiz style pages throughout. A course completion certificate will be issued and your digital certificate will be available on the platform.

What will I receive? Once you’ve passed the assessment included in the course, your digital certificate will be available on the platform.

How long is it valid for? Up to 1 year after purchase.

Who's the course suitable for?

This online collection of 5 courses is suitable for all levels of team members delivering hospitality service in the food and drink environment.

Endorsements

Endorsed by the Institute of Hospitality
CPD Certified

Why choose CPL Learning?

We’re known for our first-rate service in helping people quickly gain the knowledge they need, all for an affordable price.

Life a little busy? We get it, and that’s why our elearning courses are all accessible 24/7, 365 days a year, meaning you can learn at your own pace, when you have the time. Our courses are all available on desktop and mobile too – so you can even learn on the go. And with accessibility tools like in-situ language translation and open subtitles, our courses are designed with you in mind.

We’re with you right from the start of your learning journey, providing you with all the information you need in an easily digestible format. Our content is regularly reviewed by experts to make sure it's always relevant and accurate. Plus, additional resources are provided in fully accessible PDF formats.

Get in touch today to start your journey!

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FAQs

What type of training is needed for customer service?

Customer service training varies from business to business, but most companies look for staff competencies in the following: interpersonal skills, managing customer complaints, having product knowledge, showing empathy, and more.