Services & Sales

Guest Excellence Online Course

This course aims to provide knowledge and understanding about customer service to enable hospitality businesses to develop guest excellence and improve guest satisfaction, profit and reputation.

This course equips you with essential customer service insights, enabling your hospitality business to elevate guest experiences, boost satisfaction, increase profitability, and enhance its reputation.

Guest Excellence Online Course

£10

Endorsed by Institute of Hospitality
CPD Certified
Online course
Validated by Subject Matter Experts
Delivered by subject experts
Designed with you in mind

Learning outcomes of Guest Excellence Online Course Training

Understand the negative impacts on business caused by poor service
Learn how to provide what your guest needs for a visit to be excellent
Identify the key points in the guest journey
Develop knowledge on the guest excellence mindset
Learn the difference between what is meant by ‘customer’ vs ‘guest'
Discover the guidance that, if put into place, will help develop an excellent service mindset and culture

Guest Excellence Online Course Details

Our Guest Excellence course provides you with all the information you need to help you pass an end-of-learning assessment, which will demonstrate your knowledge of guest excellence and improve guest satisfaction
This online course covers a series of important topics such as how to provide what your guest needs for a visit to be excellent as well as the guest excellence mindset
Our Guest Excellence training course gives you everything you need to feel confident in providing an excellent service for guests every time
Perfect for team members of all levels who work in hospitality to help improve service for guests

Assessment

How long will it take? 30 minutes.

What type of assessment is it? When you finish the course, you’ll complete an end-of-learning online assessment consisting of 10 questions. 70% of the questions will need to be answered correctly in order to pass.

What will I receive? Once you’ve passed the assessment included in the course, your digital certificate will be available on the platform.

How long is it valid for? Up to 1 year after purchase.

Who's the course suitable for?

Ideal for team members of all levels who work in hospitality to help improve service for guests.

Endorsements

Endorsed by the Institute of Hospitality
CPD Certified

Why choose CPL Learning?

We’re known for our first-rate service in helping people quickly gain the knowledge they need, all for an affordable price.

Life a little busy? We get it, and that’s why our elearning courses are all accessible 24/7, 365 days a year, meaning you can learn at your own pace, when you have the time. Our courses are all available on desktop and mobile too – so you can even learn on the go. And with accessibility tools like in-situ language translation and open subtitles, our courses are designed with you in mind.

We’re with you right from the start of your learning journey, providing you with all the information you need in an easily digestible format. Our content is regularly reviewed by experts to make sure it's always relevant and accurate. Plus, additional resources are provided in fully accessible PDF formats.

Get in touch today to start your journey!

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FAQs

What type of training is needed for customer service?

Customer service training varies from business to business, but most companies look for staff competencies in the following: interpersonal skills, managing customer complaints, having product knowledge, showing empathy, and more.

What are the 7 principles of customer service?

The 7 main principles of customer service are: listening to your customers, working as a team, building relationships, being honest, showing empathy, knowing what you’re selling, and making every second count.