Guest Excellence
£5.00+ VAT for a limited time only
The Guest Excellence course aims to provide learners with knowledge and understanding of customer service to enable hospitality businesses to develop their guest excellence and therefore improve guest satisfaction, profit and reputation.
Poor service can have a negative effect on your business and can cause damage to your reputation. So, it’s important to think about the guest’s journey from first impressions right through to the end transaction.
You will be able to...
- Understand the negative impacts on business caused by poor service
- Learn how to provide what your guest needs for a visit to be excellent
- Identify the key points in the guest journey
- Develop knowledge on the guest excellence mindset
Duration: 30 minutes.
Valid: Up to 1 year after purchase.
Assessment: Upon completion of the course, learners will complete an end of learning assessment consisting of 10 questions. 70% of the questions will need to be answered correctly in order to pass and receive a certificate.
Endorsement(s): Endorsed by the Institute of Hospitality
