Disability Confidence – For Hospitality Team Members
Disability Confidence is the practice of knowing, acknowledging, and accepting individuals’ experiences as they relate to disability. This activity aims to help team members become more aware and increase understanding of disabilities and how to be more inclusive within the workplace.
You will be able to...
This course aims to introduce you to the following:
• The Equality Act and types of disability
• Identifying and understanding disability
• Barriers disabled people may face
• How to be inclusive
• Communication tips
• Language guidelines
• Top tips for improving guest service
Valid: Up to 1 year after purchase.
Duration: 30 minutes
Assessment: 5 questions, 80% pass rate
Endorsement(s): Institute of Hospitality