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Best Operational Practice - No More No Shows

In the UK, 1 in 7 guests fails to show up to their booking without informing the venue. Missed bookings represent a significant cost to restaurants, pubs and bars, this free course delivers practical strategies for reducing no-shows in your venue.

Discover effective strategies to reduce costly no-shows in restaurants, pubs, and bars with this free course tailored for UK venues.

Best Operational Practice - No More No Shows

£0

  • Endorsed by Institute of Hospitality
  • Online course
  • Validated by Subject Matter Experts
  • Delivered by subject experts
  • Designed with you in mind

Learning outcomes of Best Operational Practice - No More No Shows Training

  • Learn why and how no-shows happen, what is driving up the level and why it has become an issue for operators
  • Understand the different approaches that can affect the level of no-shows a business might experience
  • Manage the risk and loss in your business and determine the best approach to take to reduce losses
  • Learn to communicate effectively with guests throughout the booking process to reduce and mitigate losses

Why choose CPL Learning?

We’re known for our first-rate service in helping people quickly gain the knowledge they need, all for an affordable price.

Life a little busy? We get it, and that’s why our elearning courses are all accessible 24/7, 365 days a year, meaning you can learn at your own pace, when you have the time. Our courses are all available on desktop and mobile too – so you can even learn on the go. And with accessibility tools like in-situ language translation and open subtitles, our courses are designed with you in mind.

We’re with you right from the start of your learning journey, providing you with all the information you need in an easily digestible format. Our content is regularly reviewed by experts to make sure it's always relevant and accurate. Plus, additional resources are provided in fully accessible PDF formats.

Get in touch today to start your journey!

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FAQs

What is a ‘no-show’ in a restaurant?

In the hospitality industry, a no-show occurs when a guest reserves a table or space for a specific time but fails to show up. This is a common issue for restaurants, food-led pubs and experience venues.

By understanding the impact of no-shows and implementing preventative measures, venues can reduce the rate of no-shows and minimise their impact on the business. 
 

What are the main reasons for no-shows in restaurants?

While no-shows in your restaurant are frustrating, it’s important to recognise that there may be a number of reasons why guests no show and ensure we are doing everything we can to help

While some reasons are out of anyone’s control, such as emergencies, illness or change of plans – you can make it easy for guests to cancel by providing clear instructions on your website, reservation confirmation emails, and even social media. Consider offering cancellation via phone call, email, text message, or online form.

Busy schedules can lead to forgotten reservations. Make sure you confirm bookings upon creation and send friendly reminders closer to the date via email or text messages. 

 

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What are the benefits of reducing no-shows?

It might be easier than you think to reduce the occurrence of no-shows in your venue and reap the benefits of doing so.

  • Improved forecasting: Accurate headcounts lead to better financial predictions, allowing you to optimise resource allocation.
    Smarter staffing: By knowing your expected guest volume, you can efficiently schedule staff, reducing overstaffing costs.
  • Reduced food waste: No-shows often lead to wasted food, especially during busy periods. Minimising them helps you plan inventory more effectively.